Contact Us

California Correctional Health Care Services
P.O. Box 588500
Elk Grove, CA 95758
Telephone: (916) 691-3000
Fax: (916) 691-6183
Email: Lifeline@cdcr.ca.gov

Requesting Protected Health Information (PHI)

Request from Patient-Inmate in Prison:
Once the authorization has been received by the institution’s Health Records Department, reviewed, and forwarded to Mental Health provider for approval (if applicable), the Health Records Department Release of Information (ROI) staff will print the requested health care documents. The documents will then be noted in the EHRS Disclosure log, given to the patient-inmate, and a Trust/Withdrawal Receipt and Receipt of Copies will be signed by the patient-inmate upon receipt of copied documents.

Health Care Provider Requests:
With exceptions as required by law, an external direct health care provider can request patient-inmate PHI without an authorization. However, an Authorization for Release of Information (Form 7385) should be completed as soon as possible. The documents will be printed and forwarded to the requester.

If this is an emergent condition for which an external provider is requesting patient-inmate PHI, an authorization is not required; the requested documents can be sent via encrypted email or fax to the requesting provider.

Request from Released Patient-Inmate:
The authorization will be sent to the Health Records Center where the health record resides. The Authorization for Release of Information will be reviewed to ensure all required elements are documented on the form, and sent to the Mental Health provider for approval (if applicable). All requested health record documents will be sent to the paroled/discharged patient-inmate.

Mail requests to:
Health Records Center
P.O. Box 588500
Elk Grove, CA 95758

Or Fax Request to: (916) 229-0002

All requests should include an Authorization for Release of Protected Health Information (English)/(Spanish)

For additional information on requesting Health Records after a patient-inmate’s release from prison, please contact the California Correctional Health Care Services’ Health Records Center, at (916) 229-0475.

Inmate Health Care Inquiry Line

Telephone: (916) 691-1404

The California Correctional Health Care Services maintains an Inmate Health Care Inquiry Line to enable members of the public, employees, and families of inmates to report concerns regarding the medical care provided to inmates by the California Department of Corrections and Rehabilitation. In most instances, concerns should be reported to the warden or chief medical executive before using the Inmate Health Care Inquiry Line.

Callers may leave a voice mail message containing the details of their concerns, and be assured that the California Correctional Health Care Services will review all reported medical care issues. Providing a written statement of concerns is most helpful, as this will assist the California Health Care Services in quickly identifying the issues, conducting any necessary research, and providing a prompt response.

Those individuals who submit issues of concern will receive a written response within the guidelines of the Confidentiality of Medical Information Act (California Civil Code § 56 et seq.), which requires written authorization by the patient to release medical information. Patients must sign an Authorization for Release of Protected Health Information (English)/(Spanish) to permit release of medical information to any individual, including family members. This form is available in the medical offices at all institutions.

To contact the California Correctional Health Care Services by mail, write to:

California Correctional Health Care Services
Health Care Correspondence and Appeals Branch
P.O. Box 588500
Elk Grove, CA 95758

By Email: CPHCSCCUWeb@cdcr.ca.gov

Or send a fax to (916) 691-2406 to the attention of the Health Care Correspondence and Appeals Branch.

Public Records Act (PRA)

Requests for public governmental records held by CCHCS may be submitted using any of the methods below. Requests for medical records are not considered public record.

By Email:
CCHCSHealthPRAS@CDCR.ca.gov

By Mail:
California Correctional Health Care Services
Attention: PRA Coordinator, Building C
P.O. Box 588500
Elk Grove, CA 95758

By Telephone:
(916) 691-3557

Public Records Act

Health Care Regulations and Policy

The public is invited to submit comments regarding pending health care regulations during the announced public comment period. Written comments may be mailed or emailed to the following:

CCHCS Regulation and Policy Section
P.O. Box 588500
Elk Grove, CA 95758

CCHCSRegs@cdcr.ca.gov

For information on health care regulations including the status of new health care regulations or changes to existing regulations, public participation, or contact information, please use the link below:

Health Care Regulations

Contract & Vendor Inquiries
Program Contacts

Dental

Inmate Dental Services Program
Division of Health Care Services and CCHCS
PO Box 588500
Elk Grove, CA 95758
Attention: Dental
Telephone: (916) 691-3174


Mental Health

PO Box 588500
Elk Grove, CA 95758
Attention: Mental Health
Telephone: (916) 691-0209


Communications Office

California Correctional Health Care Services
PO Box 588500
Elk Grove, CA 95758
Telephone: (916) 691-6714
After Hours: (916) 813-2912
Email: Elizabeth.Gransee@cdcr.ca.gov


CDCR Office of Public and Employee Communications

Telephone: (916) 445-4950
Website


Health Care Legislation

Telephone: (916) 323-4099
Email: Norma.Solorio@cdcr.ca.gov


Careers

California Correctional Health Care Services
PO Box 588500
Elk Grove, CA 95758
Telephone: (877) 793-HIRE (4473)
Email: MedCareers@cdcr.ca.gov