Contact Us

California Correctional Health Care Services
P.O. Box 588500
Elk Grove, CA 95758
Fax: (916) 691-6183
Email: Lifeline@cdcr.ca.gov
For Health Care career questions or issues, please contact us at MedCareers@cdcr.ca.gov or (877) 793-HIRE (4473).

Careers

Take the next step in joining California Correctional Health Care Services – an organization dedicated to providing and supporting quality medical, dental, and mental health care. Contact us today!

Email: MedCareers@cdcr.ca.gov

Phone: (877) 793-HIRE (4473)

Mailing Address:
California Correctional Health Care Services
P.O. Box 588500, D2 Workforce Development
Elk Grove, CA 95758

Requesting Protected Health Information (PHI)

Request from Patient-Inmate in Prison:
Once the authorization has been received by the institution’s Health Records Department, reviewed, and forwarded to Mental Health provider for approval (if applicable), the Health Records Department Release of Information (ROI) staff will print the requested health care documents. The documents will then be noted in the EHRS Disclosure log, given to the patient-inmate, and a Trust/Withdrawal Receipt and Receipt of Copies will be signed by the patient-inmate upon receipt of copied documents.

Health Care Provider Requests:
With exceptions as required by law, an external direct health care provider can request patient-inmate PHI without an authorization. However, an Authorization for Release of Information (Form 7385) should be completed as soon as possible. The documents will be printed and forwarded to the requester.

If this is an emergent condition for which an external provider is requesting patient-inmate PHI, an authorization is not required; the requested documents can be sent via encrypted email or fax to the requesting provider.

Request from Released Patient-Inmate:
The authorization will be sent to the Health Records Center where the health record resides. The Authorization for Release of Information will be reviewed to ensure all required elements are documented on the form, and sent to the Mental Health provider for approval (if applicable). All requested health record documents will be sent to the paroled/discharged patient-inmate.

Mail requests to:
Health Records Center
P.O. Box 588500
Elk Grove, CA 95758


Fax Request to: (916) 229-0608

Or Email: releaseofinformation@cdcr.ca.gov

All requests should include an Authorization for Release of Protected Health Information (English)/(Spanish)

For additional information on requesting Health Records after a patient-inmate’s release from prison, please contact the California Correctional Health Care Services’ Health Records Center, at (916) 379-4545.

County Department Inquiries Regarding Health Information, Electronic Data Share

Request from County:
To facilitate the timely and efficient release of patient-Inmate medical records from CCHCS Health Information Management (HIM) to the County for the purpose of ensuring continuity of care/coordination of care for medical, mental health, dental, and substance use disorder treatment, counties may request Secure File Transfer Protocol (SFTP) access:

Email requests to:
Health Information Management
County.SFTP.Inquiries@cdcr.ca.gov

Patient Health Care Inquiry

Pursuant to the Health Care Department Operations Manual (HCDOM), Chapter 2, Article 3, Section 2.3.15, Patient Health Care Inquiries; the California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) maintains a statewide Patient Health Care Inquiry (PHCI) process to communicate with patients under CDCR jurisdiction and individuals authorized to receive information regarding a patient’s health care, including PHCI Lines at each institution and written correspondence.

PHCI Lines at each institution enable authorized individuals to inquire about urgent changes in a patient’s health care condition or status. Calls not related to urgent changes in a patient’s health care condition or status will not be returned.

Institution Patient Health Care Inquiry Line phone numbers

Providing a written statement of inquiry is most helpful, as this will assist CCHCS in quickly identifying the issues, conducting any necessary research, and providing a prompt response.

Authorized individuals inquiring about patient-specific health care or treatment concerns should do so in writing to:

Health Care Correspondence and Appeals Branch (HCCAB)
California Correctional Health Care Services
Health Care Correspondence and Appeals Branch
P.O. Box 588500
Elk Grove, CA 95758

By Email: m_CCHCSPHCI@cdcr.ca.gov

Those individuals who call the PHCI Line or write to HCCAB will receive a response within the guidelines of the Confidentiality of Medical Information Act (California Civil Code § 56 et seq.), which requires written authorization by the patient to release medical information. Patients must sign an Authorization for Release of Protected Health Information (English)/(Spanish) to permit release of medical information to any individual, including family members. This form is available in the medical offices at all institutions.

The PHCI process is not the correct venue to submit an Authorization for Release of Protected Health Information form nor to request patient health care records pursuant to the HCDOM, Chapter 2, Article 3, Section 2.3.4, Release of Information policy.

PHCI containing threatening, obscene, demeaning, or abusive language, will not receive a response.

Public Records Act (PRA)

Requests for public governmental records held by CCHCS may be submitted using any of the methods below. Requests for medical records are not considered public record.

By Email:

CCHCSHealthPRAS@cdcr.ca.gov

By Mail:

California Correctional Health Care Services
Attention: PRA Coordinator, Building C
P.O. Box 588500
Elk Grove, CA 95758

For more information, visit https://cchcs.ca.gov/pra/

Health Care Regulations and Policy

The public is invited to submit comments regarding pending health care regulations during the announced public comment period. Written comments may be mailed or emailed to the following:

CCHCS Regulation and Policy Section
P.O. Box 588500
Elk Grove, CA 95758

HealthCareRegulations@cdcr.ca.gov

For information on health care regulations including the status of new health care regulations or changes to existing regulations, public participation, or contact information, please use the link below:

Health Care Regulations

Guidelines for Subpoenas and Complaints

The Health Care Litigation Support Section, or designee may accept service of legal documents for work-related matters involving CCHCS Headquarters and Regional staff by U.S. Mail, email, and in person. CCHCS will process requests according to the normal course of business practices. If an authorization to accept service is not on file, we will not be able to accept service. For assistance with service of process for non-work-related matters, you may contact your local law enforcement agency.

CCHCS does not accept service of process for the California Department of Corrections and Rehabilitation (CDCR) or for individuals who currently work at an institution or a field office. For information on how CDCR accepts service or how to serve individuals currently working at an institution or a field office, please refer to the CDCR website.

The following is required when serving subpoenas:

  1. State court subpoenas for health records require a SUBP-025, Notice to Consumer or Employee and Objection and Proof of Service of Notice to Consumer or Employee and Objection, with a date no sooner than 20 days from the date of service. Additional information on requesting Protected Health Information.
  2. State civil court subpoenas for personal attendance of CCHCS staff require payment in the amount of $275.00 per day. Mileage fees include mileage traveled both ways at 20 cents per mile. For state court criminal cases, staff required to appear must reside within 150 miles of the place of appearance.
  3. Federal civil court subpoenas for personal attendance of CCHCS staff require payment for fees and mileage per 28 USC Section 1821. Staff required to appear must live or work within 100 miles of the place of appearance

For requests that require payment, make checks payable to the California Department of Corrections and Rehabilitation. Mail original checks to the following location:

California Department of Corrections and Rehabilitation
Division of Health Care Services and CCHCS
Regional Accounting Office, Attn: Accounting Administrator I (Supervisor)
P.O. Box 6000
Rancho Cucamonga, CA 91729-6000

Email Service (Preferred Method)

In lieu of personal service, CCHCS will accept service by email. Subpoena packages may be emailed to: HCLitigationSupport@cdcr.ca.gov. Unless otherwise agreed to in writing (which may occur by electronic communication), CCHCS does not agree to accept same-day electronic service that is made after 5:00 p.m. CCHCS will instead construe such service to have occurred the next business day at 9:00 a.m.

The email must include:

  • A scanned, legible copy of both sides of each page of the document(s) to be served.
  • A copy of the check for payment, if required.

U.S. Mail Service

CCHCS will also accept service by U.S. mail. However, receipt of subpoenas submitted by U.S. mail may be delayed. Therefore, CCHCS prefers email service. Subpoenas may be mailed to:

California Correctional Health Care Services
Attention: Health Care Litigation Support Section, Litigation Coordinator
P.O. Box 588500
Elk Grove, CA 95758

In-Person Service

CCHCS will also accept scheduled in-person service Monday through Friday, excluding weekends and State holidays, between the hours of 8:00 a.m. and 12:00 p.m. at 8260 Longleaf Drive, Building C, Elk Grove, CA 95758. To schedule in-person service, email: HCLitigationSupport@cdcr.ca.gov.

The email must include:

  1. The date and time of your service.
  2. The full name(s) of the individual(s) you are serving.
  3. The type(s) of document(s) you are serving (subpoena or complaint).

Healthcare Claiming and Billing

Contact Information
If you have any healthcare claims or billing questions please contact us at:

Email
m_HISProgramSupport@cdcr.ca.gov

Telephone
(916) 691-0699

Mail
California Correctional Health Care Services
Attn: HIS, Bldg. D-2
P.O. Box 588500
Elk Grove, CA 95758

Provider Appeals
If you wish to appeal a processed healthcare claim, please refer to the resources found below:

Appeal Request Form
For best user experience, save and complete the form using Adobe Acrobat.

Email
HISAppealSupport@cdcr.ca.gov

CCHCS Reentry Programs (REPS)

Prior to March 2018, participants in the Male Community Reentry Program and the Custody to Community Transitional Reentry Program received healthcare coverage through the Medi-Cal Program. As of March 2018, healthcare coverage for these participants was suspended, leaving more than 900 male and female participants in 12 facilities throughout the state without coverage. The participants needed proximate access to primary care, specialty, hospital, pharmacy, dental, mental health, vision, and medication assisted treatment services in their community. Reentry programs were no longer able to provide these services and faced closure, reverting participants back to the institutions.

In June 2018, California Correctional Health Care Services (CCHCS) assumed the medical responsibility of the reentry participants. The CCHCS Reentry Programs, REPS, was created to provide them the necessary coverage to receive imminent healthcare while adjusting to life outside of institutions. This dedicated team of analysts, physicians, and management works with providers and other state agencies to include all aspects of the healthcare services made available in the program. REPS works especially with the Department of Rehabilitative Programs to create and formalize processes and with the Department of General Services to implement provider and pharmacy contracts. Every dollar spent is tracked and righted to ensure costs are minimized. REPS aims to sustain these successful reentry programs in the community.

The following resources are available from REPS:

Medical

Includes, but is not limited to, primary care, vision, and medication assisted treatments.
Clinical Guidelines

Contact Information

For additional information, please contact the REPS Program at the following email addresses

General Questions
CDCRCCHCSREPSAdmin@cdcr.ca.gov
Medical referral requests or questions
CDCRCCHCSREPSMedical@cdcr.ca.gov
Dental treatment authorizations or referral requests
CDCRCCHCSREPSDental@cdcr.ca.gov

Program Contacts

Dental

Inmate Dental Services Program
Division of Health Care Services and CCHCS
PO Box 588500
Elk Grove, CA 95758
Attention: Dental
Telephone: (916) 691-3174

Mental Health

PO Box 588500
Elk Grove, CA 95758
Attention: Mental Health
Telephone: (916) 385-4064

Communications Office

California Correctional Health Care Services
PO Box 588500
Elk Grove, CA 95758
Email: Lifeline@cdcr.ca.gov