Contact Us

California Correctional Health Care Services
P.O. Box 588500
Elk Grove, CA 95758
Telephone: (916) 691-3000
Fax: (916) 691-6183
Email: Lifeline@cdcr.ca.gov
For Health Care career questions or issues, please contact us at MedCareers@cdcr.ca.gov or (877) 793-HIRE (4473).

Careers

Take the next step in joining California Correctional Health Care Services – an organization dedicated to providing and supporting quality medical, dental, and mental health care. Contact us today!

Email: MedCareers@cdcr.ca.gov

Phone: (877) 793-HIRE (4473)

Mailing Address:
California Correctional Health Care Services
P.O. Box 588500, D2 Workforce Development
Elk Grove, CA 95758

Requesting Protected Health Information (PHI)

Request from Patient-Inmate in Prison:
Once the authorization has been received by the institution’s Health Records Department, reviewed, and forwarded to Mental Health provider for approval (if applicable), the Health Records Department Release of Information (ROI) staff will print the requested health care documents. The documents will then be noted in the EHRS Disclosure log, given to the patient-inmate, and a Trust/Withdrawal Receipt and Receipt of Copies will be signed by the patient-inmate upon receipt of copied documents.

Health Care Provider Requests:
With exceptions as required by law, an external direct health care provider can request patient-inmate PHI without an authorization. However, an Authorization for Release of Information (Form 7385) should be completed as soon as possible. The documents will be printed and forwarded to the requester.

If this is an emergent condition for which an external provider is requesting patient-inmate PHI, an authorization is not required; the requested documents can be sent via encrypted email or fax to the requesting provider.

Request from Released Patient-Inmate:
The authorization will be sent to the Health Records Center where the health record resides. The Authorization for Release of Information will be reviewed to ensure all required elements are documented on the form, and sent to the Mental Health provider for approval (if applicable). All requested health record documents will be sent to the paroled/discharged patient-inmate.

Mail requests to:
Health Records Center
P.O. Box 588500
Elk Grove, CA 95758

Fax Request to: (916) 229-0002

Or Email: releaseofinformation@cdcr.ca.gov

All requests should include an Authorization for Release of Protected Health Information (English)/(Spanish)

For additional information on requesting Health Records after a patient-inmate’s release from prison, please contact the California Correctional Health Care Services’ Health Records Center, at (916) 229-0475.

County Department Inquiries Regarding Health Information, Electronic Data Share

Request from County:
To facilitate the timely and efficient release of patient-Inmate medical records from CCHCS Health Information Management (HIM) to the County for the purpose of ensuring continuity of care/coordination of care for medical, mental health, dental, and substance use disorder treatment, counties may request Secure File Transfer Protocol (SFTP) access:

Email requests to:
Health Information Management
County.SFTP.Inquiries@cdcr.ca.gov

Patient Health Care Inquiry Line

Telephone: (916) 691-1404

The California Correctional Health Care Services maintains an Patient Health Care Inquiry Line to enable members of the public, employees, and families of inmates to report concerns regarding the medical care provided to inmates by the California Department of Corrections and Rehabilitation. In most instances, concerns should be reported to the warden or chief medical executive before using the Patient Health Care Inquiry Line.

Callers may leave a voice mail message containing the details of their concerns, and be assured that the California Correctional Health Care Services will review all reported medical care issues. Providing a written statement of concerns is most helpful, as this will assist the California Correctional Health Care Services in quickly identifying the issues, conducting any necessary research, and providing a prompt response.

Those individuals who submit issues of concern will receive a written response within the guidelines of the Confidentiality of Medical Information Act (California Civil Code § 56 et seq.), which requires written authorization by the patient to release medical information. Patients must sign an Authorization for Release of Protected Health Information (English)/(Spanish) to permit release of medical information to any individual, including family members. This form is available in the medical offices at all institutions.

To contact the California Correctional Health Care Services by mail, write to:

California Correctional Health Care Services
Health Care Correspondence and Appeals Branch
P.O. Box 588500
Elk Grove, CA 95758

By Email: CPHCSCCUWeb@cdcr.ca.gov

Public Records Act (PRA)

Requests for public governmental records held by CCHCS may be submitted using any of the methods below. Requests for medical records are not considered public record.

By Email:

CCHCSHealthPRAS@cdcr.ca.gov

By Mail:

California Correctional Health Care Services
Attention: PRA Coordinator, Building C
P.O. Box 588500
Elk Grove, CA 95758

Health Care Regulations and Policy

The public is invited to submit comments regarding pending health care regulations during the announced public comment period. Written comments may be mailed or emailed to the following:

CCHCS Regulation and Policy Section
P.O. Box 588500
Elk Grove, CA 95758

HealthCareRegulations@cdcr.ca.gov

For information on health care regulations including the status of new health care regulations or changes to existing regulations, public participation, or contact information, please use the link below:

Health Care Regulations

Guidelines for Subpoenas and Complaints

The Health Care Litigation Support Section, or designee may accept service of legal documents for work-related matters involving CCHCS Headquarters and Regional staff by U.S. Mail, email, and in person. CCHCS will process requests according to the normal course of business practices. For assistance with service of process for non-work-related matters, you may contact your local law enforcement agency.

CCHCS does not accept service of process for the California Department of Corrections and Rehabilitation (CDCR) or for individuals who currently work at an institution or a field office. For information on how CDCR accepts service or how to serve individuals currently working at an institution or a field office, please refer to the CDCR website.

The following is required when serving subpoenas:

  1. State court subpoenas for health records require a SUBP-025, Notice to Consumer or Employee and Objection and Proof of Service of Notice to Consumer or Employee and Objection, with a date no sooner than 20 days from the date of service. Additional information on requesting Protected Health Information.
  2. State civil court subpoenas for personal attendance of CCHCS staff require payment in the amount of $275.00 per day. Mileage fees include mileage traveled both ways at 20 cents per mile. For state court criminal cases, staff required to appear must reside within 150 miles of the place of appearance.
  3. Federal civil court subpoenas for personal attendance of CCHCS staff require payment for fees and mileage per 28 USC Section 1821. Staff required to appear must live or work within 100 miles of the place of appearance

For requests that require payment, make checks payable to the California Department of Corrections and Rehabilitation. Mail original checks to the following location:

California Department of Corrections and Rehabilitation
Division of Health Care Services and CCHCS
Regional Accounting Office, Attn: Accounting Administrator I (Supervisor)
P.O. Box 6000
Rancho Cucamonga, CA 91729-6000

Email Service (Preferred Method)

In lieu of personal service, CCHCS will accept service by email. Subpoena packages may be emailed to: HCLitigationSupport@cdcr.ca.gov. Unless otherwise agreed to in writing (which may occur by electronic communication), CCHCS does not agree to accept same-day electronic service that is made after 5:00 p.m. CCHCS will instead construe such service to have occurred the next business day at 9:00 a.m.

The email must include:

  • A scanned, legible copy of both sides of each page of the document(s) to be served.
  • A copy of the check for payment, if required.

U.S. Mail Service

CCHCS will also accept service by U.S. mail. However, receipt of subpoenas submitted by U.S. mail may be delayed. Therefore, CCHCS prefers email service. Subpoenas may be mailed to:

California Correctional Health Care Services
Attention: Health Care Litigation Support Section, Litigation Coordinator
P.O. Box 588500
Elk Grove, CA 95758

In-Person Service

CCHCS will also accept scheduled in-person service Monday through Friday, excluding weekends and State holidays, between the hours of 8:00 a.m. and 4:00 p.m. at 8260 Longleaf Drive, Building C, Elk Grove, CA 95758. To schedule in-person service, email: HCLitigationSupport@cdcr.ca.gov.

The email must include:

  1. The date and time of your service.
  2. The full name(s) of the individual(s) you are serving.
  3. The type(s) of document(s) you are serving (subpoena or complaint).

Program Contacts

Dental

Inmate Dental Services Program
Division of Health Care Services and CCHCS
PO Box 588500
Elk Grove, CA 95758
Attention: Dental
Telephone: (916) 691-3174

Mental Health

PO Box 588500
Elk Grove, CA 95758
Attention: Mental Health
Telephone: (916) 379-1669

Communications Office

California Correctional Health Care Services
PO Box 588500
Elk Grove, CA 95758
Telephone: (916) 691-6714
After Hours: (916) 813-2912
Email: Lifeline@cdcr.ca.gov

CDCR Office of Public and Employee Communications

Telephone: (916) 445-4950
Website

Health Care Legislation

Telephone: (916) 323-4099
Email: Lifeline@cdcr.ca.gov