Health Care Department Operations Manual

Article 1 Statewide Health Care Governance

• 1.1.1 Governing Body
• 1.1.2 Local Governing Body
• 1.1.3 Implementation and Review of Health Care Policies and Procedures

Article 2 Health Care Program Governance

• 1.2.1 Complete Care Oversight Team Committee
• 1.2.2 Clinical Guidelines Committee
• 1.2.3 Quality Management Program Overview
• 1.2.4 Quality Management Program, Statewide Governance
• 1.2.5 Quality Management Program, Institution
• 1.2.6 Statewide Patient Safety Program
• 1.2.7 Institution Patient Safety Program
• 1.2.8 Patient Safety Program High Alert Medications
• 1.2.9 Patient Safety Program Heat Alert Medications
• 1.2.10 Death Reporting and Review Program
• 1.2.11 CCHCS Systemwide Pharmacy and Therapeutics Committee
• 1.2.12 Disposal of Regulated Waste Generated by Health Care Staff
• 1.2.13 Aerosol Transmissible Diseases and Exposure Control Plan
• 1.2.14 Medical Classification System
• 1.2.15 Utilization Management Program

Article 3 Health Care Workforce Governance

• 1.3.1 For Cause Medical Peer Review
• 1.3.2 Medical Peer Review Committee
• 1.3.3 Health Care Ethics Committee
• 1.3.4 Health Care Executive Committee

Article 4 Professional Workforce

• 1.4.1 New Medical Provider Onboarding
• 1.4.2 Nursing Civil Service Staff Onboarding
• 1.4.3 Registry/Contracted Nursing Personnel Onboarding
• 1.4.4 Advanced Practice Provider
• 1.4.5 Health Care Credentialing
• 1.4.6 Licensed Medical Provider Credentialing and Privileging
• 1.4.7 Professional Practice Evaluation
• 1.4.8 Medical Peer Review Referral and Intake
• 1.4.9 Safety Assessment, Summary and Automatic Privilege Modification
• 1.4.10 Informal Hearings
• 1.4.11 Peer Review Formal Investigation
• 1.4.12 Formal Appeal Judicial Review Committee
• 1.4.13 Nursing Services Leadership
• 1.4.14 Nursing Professional Practice Model
• 1.4.15 Nursing Professional Practice Program
• 1.4.16 Professional Nursing Standards
• 1.4.17 Nursing Scope of Service
• 1.4.18 Nursing Competency Program
• 1.4.19 Nursing Standardized Procedures, Protocols, Order Sets, Clinical Pathways, and Standing Orders

Article 1 Provision of Health Care Services

• 2.1.1 Patients’ Rights
• 2.1.2 Effective Communication
• 2.1.3 Over-the-Counter Products
• 2.1.5 End of Life Option Act Exemption

Article 2 Confidentiality and Privacy

• 2.2.1 General Use and Disclosure of Protected Health Information
• 2.2.2 Use and Disclosure of Protected Health Information Based on Patient Authorization
• 2.2.3 Enforcements, Sanctions, and Penalties for Violations of Individual Privacy
• 2.2.4 Minimum Necessary Use and Disclosure of Protected Health Information
• 2.2.5 Administrative, Technical, and Physical Safeguards
• 2.2.6 Use and Disclosure of Protected Health Information: Special Exceptions
• 2.2.7 Patient Privacy Rights
• 2.2.8 De-Identification of Patient Information and Use of Limited Data Sets
• 2.2.9 Business Associate Use and Disclosure of Protected Health Information
• 2.2.10 General Use and Disclosure of Personally Identifiable Information
• 2.2.11 Privacy Breach
• 2.2.12 General Privacy Policies for Staff and Patient Information

Article 3 Health Information Management

• 2.3.1 Health Information Management Overview
• 2.3.2 Security and Privacy
• 2.3.3 Managing Health Record Access to Protected Health Information
• 2.3.4 Release of Information
• 2.3.5 Secured Electronic Transmittal of Protected Health Information
• 2.3.6 Health Record Content and Organization
• 2.3.7 Health Record Viewing and Scanning
• 2.3.8 Health Record Documentation, Analysis, and Completion
• 2.3.9 Health Record Storage and Retrieval
• 2.3.10 Health Record Exception Process
• 2.3.11 Retention and Destruction
• 2.3.12 Death Records: Administrative Hold
• 2.3.13 Health Record Application/System Downtime Contingency Plan
• 2.3.14 Release of Health Information: Family or Friend Access
• 2.3.15 Headquarters Patient Health Care Inquiry Response

Article 4 Health Care Directives

• 2.4.1 Advance Directive for Health Care
• 2.4.2 Physician Orders for Life Sustaining Treatment (POLST)

Article 1 Complete Care Model

• 3.1.1 Complete Care Model
• 3.1.2 Scope of Patient Care Services
• 3.1.3 Care Teams and Patient Panels
• 3.1.4 Patient Education
• 3.1.5 Scheduling and Access to Care
• 3.1.6 Population and Care Management Services
• 3.1.7 Care Management/Care Coordination
• 3.1.8 Reception Center
• 3.1.9 Health Care Transfer
• 3.1.10 Specialized Health Care Housing
• 3.1.11 Outpatient Specialty Services
• 3.1.12 Outpatient Dietary Intervention
• 3.1.13 Medical Imaging Services
• 3.1.14 Laboratory Services
• 3.1.15 Access to Contraceptive and Family Planning Services
• 3.1.16 Patient Care During Pregnancy and Childbirth
• 3.1.17 Palliative Care and Treatment

Article 2 Medication Management

• 3.2.1 Medication Management
• 3.2.2 Medication Orders – Prescribing
• 3.2.3 Medication Storage and Accountability
• 3.2.4 Medication Administration
• 3.2.5 Medication Adherence
• 3.2.6 Medication Continuity with Patient Movement: Transfer/Parole/Release

Article 3 Dental Care

Preface

• 3.3.1 Dental Care Definitions
• 3.3.1.1 Introduction
• 3.3.1.2 The Standard of Medical Autonomy

Scope of Services

• 3.3.2.1 Initial Health Screening – Receiving and Release
• 3.3.2.2 Dental Care – Reception Center
• 3.3.2.3 Comprehensive Dental Examinations – Mainline Facility
• 3.3.2.4 Periodontal Disease Program
• 3.3.2.5 Periodontal Disease Program for Pregnant Patients
• 3.3.2.6 Dental Prosthodontic Services
• 3.3.2.7 Dental Restorative Services
• 3.3.2.8 Oral Surgery
• 3.3.2.9 Endodontics
• 3.3.2.10 Fixed Prosthetics (Crown & Bridge)
• 3.3.2.11 Implants
• 3.3.2.12 Orthodontics
• 3.3.2.13 Facility Level Dental Health Orientation/Self-Care

Health and Safety

• 3.3.3.1 Infection Control Procedures
• 3.3.3.2 Control of Dental Instruments and Sharps
• 3.3.3.3 Dental Radiation Safety
• 3.3.3.4 Hazardous Material and Waste Management

Dental Clinic Adminstrative Procedures

• 3.3.4.1 Dental Clinic Operations Reporting
• 3.3.4.2 Licensure and Credentialing
• 3.3.4.3 Dental Peer Review
• 3.3.4.4 Dental Program Subcommittee
• 3.3.4.5 Dental Authorization Review Committee
• 3.3.4.6 Dental Radiography
• 3.3.4.7 Clinic Space, Equipment and Supplies
• 3.3.4.8 Inmate Dental Workers

Dental Clinic Operations

• 3.3.5.1 Requests for Health Care Services
• 3.3.5.2 Priority Health Care Services Ducat Utilization
• 3.3.5.3 Recording and Scheduling Dental Encounters
• 3.3.5.4 Dental Priority Classification
• 3.3.5.5 Dental Treatment Plan
• 3.3.5.6 Interpreter Services
• 3.3.5.7 Patient’s Right to Refuse Treatment
• 3.3.5.8 Medical Emergencies in the Dental Clinic
• 3.3.5.9 Continuity of Care
• 3.3.5.10 Dental Emergencies
• 3.3.5.11 Direct Orders (Medical/Dental)
• 3.3.5.12 Supplemental Nutritional Support
• 3.3.5.13 Pharmaceuticals
• 3.3.5.14 Access to Care
• 3.3.5.15 Dental Care

Health Services Record Management

• 3.3.6.1 Health Records Organization and Maintenance
• 3.3.6.2 Informed Consent
• 3.3.6.3 Privacy of Care
• 3.3.6.4 Dental Chronos
• 3.3.6.5 Medical/Dental Lay-Ins
• 3.3.6.6 Dental Holds and Patient Transport/Transfer

Abbreviations Index

• 3.3.7 Abbreviations Used in Chapter 3, Article 4, Dental Care (In Alphabetical Order)

Article 4 Telehealth

• 3.4.1 Telemedicine Services
• 3.4.2 Telemedicine Specialty Services and Primary Care

Article 5 Pharmacy

• 3.5.1 Pharmacy Services
• 3.5.2 Pharmacy Responsibilities, Scope of Service, and Supervision
• 3.5.3 Pharmacy Licensing Requirements
• 3.5.4 CCHCS Drug Formulary
• 3.5.5 Prescription/Order Requirements
• 3.5.6 Emergency Drug Supplies
• 3.5.7 Automated Drug Delivery Systems
• 3.5.8 After-Hours Pharmacy Services
• 3.5.9 Additional Requirements Pertaining to Licensed Inpatient Facilities
• 3.5.10 Dental Urgent and Emergent Medication Process
• 3.5.11 Medication Inventory Management, Labeling, and Storage
• 3.5.12 Use of Physician’s Orders Forms
• 3.5.13 Rescue Medications
• 3.5.14 Handling of Confiscated Medications
• 3.5.15 Ordering, Receiving, and Stocking of Medications
• 3.5.16 Ordering, Securing, and Disposing of DEA Schedule II, III, IV, and V Controlled Substances
• 3.5.17 High-Cost Medication Procurement
• 3.5.18 Medication Shortages or Back Orders
• 3.5.19 Medication Brought into a CDCR Facility by Patients
• 3.5.20 Floor Stock Orders
• 3.5.21 Break-In, Theft/Loss From Pharmacy or Medication Storage Areas
• 3.5.22 Medication Information Services
• 3.5.23 Repackaging and Compounding of Non-Sterile Medications
• 3.5.24 Handling of Hazardous Drugs
• 3.5.25 Inspecting Medication Storage Areas
• 3.5.26 Investigational Medications
• 3.5.27 Pharmacy Quality Assurance Program
• 3.5.28 Transfer Medications
• 3.5.29 Parole and Discharge Medications
• 3.5.30 Off-Label Use of Prescription Medications
• 3.5.31 Therapeutic Interchange and Automatic Substitution
• 3.5.32 Pharmacy Staff Scheduling
• 3.5.33 Temporary Absence of the Pharmacist
• 3.5.34 Pharmacy Technicians and Ancillary Staff
• 3.5.35 Impaired Pharmacy Personnel
• 3.5.36 CCHCS Pharmacy Policy and Procedure Manual Review, Revisions, and Additions
• 3.5.37 Prescription Quantity Standards (Solid Oral Dosage Forms)
• 3.5.38 Pharmacy Services Business Continuity Plan
• 3.5.39 Furnishing or Dispensing Medication to Legally Authorized Persons or Entities: Licensed Correctional Clinics

Article 6 Durable Medical Equipment/Supplies and Accommodations

• 3.6.1 Durable Medical Equipment and Medical Supply
• 3.6.2 Comprehensive Accommodation

Article 7 Emergency Medical Response

• 3.7.1 Emergency Medical Response System
• 3.7.1-1 Emergency Medical Response System (applies only to specified institutions)
• 3.7.2 Emergency Medical Response Training Drill Nursing Skills Lab
• 3.7.3 Emergency Medical Response Bag Inventory/Audit
• 3.7.4 Emergency Medical Response: Post-Event Review
• 3.7.5 Crash Cart Equipment

Article 8 Public Health

• 3.8.1 Public Health Disease Reporting
• 3.8.3 Bloodborne Pathogens and Exposure Control
• 3.8.5 Coccidioidomycosis Waiver
• 3.8.6 Tuberculosis Program
• 3.8.7 Tuberculosis Surveillance Program
• 3.8.8 Communicating Precautions from Health Care Staff to Custody Staff